Troubleshooting

4

• User hasn’t received onboarding email
• The share link is blank
• I can’t access my account
• Unable to build a new diagram or create a new project

How-to Guides

28

• Build your first project
• Build your first bowtie diagram
• Add new elements
• Add and edit metadata
• Assess risk using the risk assessment matrix
• Customise the view
• Download an image
• Share a diagram
• Excel import/backup
• Add a new user

Reset password

Step 1: To reset your password head to Bowtie Master – Login and click on ‘Reset your password here’.

Step 2: Complete the Email Address field and click SUBMIT.

Step 3: Head to your email inbox, you should have an email from the following email address support@salus-suite.com with a link to reset your password. Click on the link and follow the instructions to reset your password.
If you have not received this email, first check your junk folder, if you still have not received this email get in touch.