Troubleshooting

4

• User hasn’t received onboarding email
• The share link is blank
• I can’t access my account
• Unable to build a new diagram or create a new project

How-to Guides

28

• Build your first project
• Build your first bowtie diagram
• Add new elements
• Add and edit metadata
• Assess risk using the risk assessment matrix
• Customise the view
• Download an image
• Share a diagram
• Excel import/backup
• Add a new user

User hasn’t received onboarding email

If the new user you have recently added to your Bowtie Master account has not received their onboarding email. Refer to our Resend onboarding email how-to guide.

If you are still having trouble, please get in touch via email to support@salus-suite.com.